Cancel and Reissue Flight Booking​

Raise a request on the Portal in the ‘My Booking’ Section for any post-booking issue such as Cancellation, Reissuance, Void, No Show, etc. 

To Know More, Watch this Video

Raise a request on the Portal in the ‘My Booking’ Section for any post-booking issue such as Cancellation, Reissuance, Void, No Show, etc.

 

To Know More, Watch this Video

 
  • Go to Booking Section
  • Select the booking against which you want to raise the request
  • In the request type, select ‘Cancellation Charges’
  • Fill in the rest of the details and submit your request
  • After the request is submitted, we confirm the submission of request
  • Then we share the cancellation charges with you and the status is updated to ‘ ‘
  • The request is closed after this
 
Note:
–  If you want to cancel the booking after receiving the cancellation charges, you will have to raise another request under ‘Direct Cancel As Per Fare Rules’
–  You can view the status of your request on the top right
–  If you have any issue or want to have a conversation with us, you can use the comment box
 
  • Go to Booking Section
  • Select the booking against which you want to raise the request.
  • In the request type, Select ‘Direct Cancel As Per Fare Rules’
  • Fill in the rest of the details and submit your request
  • After the request is submitted, we confirm the submission of request
  • Then we move your request to the airline and the status is updated to ‘Sent to the airline’ and we close the comment box
  •  As soon as we receive the confirmation from airline, the status is updated to ‘Confirmed by the Airline’ we cancel your booking and close the request
 
Note:

–  If you face any other issue, raise another request on the portal
–  You can view the status of your request on the top right.

–  If you have any issue or want to have a conversation with us, you can use the comment box

  • Select the booking against which you want to raise the request.
  • In the request type, Select ‘Reschedule Charges’
  • Fill in the rest of the details and submit your request
  • After the request is submitted, we confirm the submission of request
  • Then we share the rescheduling charges and the status is updated to ‘Charges Shared’
  • In the comment box, please confirm if you want to continue with rescheduling or not
  • If you choose to not continue, we will close the request
  • If you choose to continue, we process your request to the airline and comment box is closed
  •  As soon as we receive the confirmation from airline, we reschedule your booking and close the request
 
Note:

–  If you face any other issue, raise another request on the portal
–  You can view the status of your request on the top right.

–  If you have any issue or want to have a conversation with us, you can use the comment box

  1. Either you can select meal, baggage, seat during flight booking in the ‘traveller detail’ Page
  2. Or you can raise a request for the same after flight Booking. The Process is as follows
             –   Select ‘Meals / Baggage/ Seats’ and Submit your request with the details
             –   After the request is submitted and we confirm the submission of request
             –   Then the charges are shared for the same, you can confirm or deny the charges in the ‘Comment Box’
             –    If you choose to continue, we share your request with the airlines and the comment box is closed
             –    As soon as we receive the confirmation from airline, we will process and close the request
 
Note:

–  If you face any other issue, raise another request on the portal
–  You can view the status of your request on the top right.

–  If you have any issue or want to have a conversation with us, you can use the comment box

  • Select the booking against which you want to raise the request.
  • In the request type, Select ‘Void Ticket’
  • In the ‘Additional Remarks’ section, mention if you want to directly apply for void or if you would like to request void charges first
  • Fill in the rest of the details and submit your request
  • After the request is submitted, we confirm the submission of request
  • If you choose to directly apply for void, we share your request with airlines and close the ticket
  • Otherwise, if you want to know the charges, we will share the charges with you and the status is updated to ‘Charges Shared’
  • In the comment box, please confirm if you want to continue with void or not
  • If you choose to not continue, we will close the request
  • If you choose to continue, we process your request to the airline and comment box is closed
  •  As soon as we receive the confirmation from airline, your booking is void and we close the request
 
Note:
–  Applicable for GDS airlines only (not LCC)

–  If you face any other issue, raise another request on the portal
–  You can view the status of your request on the top right.

–  If you have any issue or want to have a conversation with us, you can use the comment box

 

  • Select the booking against which you want to raise the request.
  • In the request type, Select ‘No Show Refund’
  • Fill in the rest of the details and submit your request
  • After the request is submitted, we confirm the submission of request
  • Then, we process your request to the airline and comment box is closed
  •  As soon as we receive the confirmation from airline, the booking will be refunded.
 
Note:
–  Raise request for no show refund only after 24 hours from departure

–  If you face any other issue, raise another request on the portal
–  You can view the status of your request on the top right.

–  If you have any issue or want to have a conversation with us, you can use the comment box

  • Full Refund is applicable on flight cancellation, rescheduling by airline or if you take direct cancellation from airline
  • As soon as you raise request, we send your request to airline which is subject to acceptance or non-acceptance
  • Following confirmation, we will refund your booking
Note:
–  Full Refund is subjected to discretion of airline

–  If you face any other issue, raise another request on the portal
–  You can view the status of your request on the top right.

Frequently Asked Questions

“Why am I not able to raise a new request?”

If there is an ongoing request for a certain passenger, you won’t be able to raise another request for the same passenger. However, you can raise a new request for some other passenger in the same PNR.

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