Once the request is received from the portal/email, our ops team will connect with the agent and ask for specific flight details (if the same is not mentioned in the request).
After the flight details are received, our team will share the quote along with the terms and conditions for the mentioned flight in the email. Once you check and give a confirmation upon the quote, our team will communicate to you the further details and get the booking confirmed at the backend using the amount in your wallet.