“How can I share quotations with my customers?”
“How can I get prices of hotels that can’t be found on the TravClan Hotel Portal?”
“The room category I want is not on the portal. How can I get it ?”
“Can I choose a meal plan while booking a hotel from TravClan?”
“What benefits do I get while booking hotels from TravClan?”
“Where can I put any special requests like early check-in, extra mattress, etc.?”
“How can I send hotel details to my customers?”
“How can I pay while booking?”
What are on-request rates?
“How do I know if my selected room category and prices are on request?”
Hotel Hold Feature
“What is the hotel hold feature and how can I access it?”
“What are the hotel holding charges?”
“How do I confirm a hotel reservation after holding it?”
“How do I know if the hold feature is available for a specific hotel?”
“How do I know the deadline of hold for a specific hotel?”
“What if I want to cancel/release my hotel reservation after holding?”
“What will happen if I don’t pay or cancel my hotel hold?”
Vouchers and Invoices
“Can I add my company name to the voucher?”
“Can I add my markup to the voucher/invoice before sending it to the customer?”
“Can I make a group booking for hotels through TravClan?”
“Whom should I contact if my customer does not get the services/facilities mentioned on your portal?”
Are all bookings reconfirmed with the property directly?
Can customers directly book hotels from TravClan hotels portal?
Pending and Failed Bookings
“My booking is in pending status. Whom to contact?”
“Why has my booking failed?”
“What happens after my booking goes pending or gets failed?”
Cancellations and Refunds
“How can I cancel my booking?”
“Where can I find the cancellation policy for my hotel bookings?”
Where will the refund amount be added?
Does TravClan take any service charge for cancellation?