Hit the Milestone
Hit the Milestone
Meal, Baggage and Seat Selection
“How can I add meals/baggage from TravClan?”
How to book seats with TravClan?
“Why can’t I select seats while booking?”
“Why am I not able to hold a booking?”
What is the difference between baggage selected under SSR and check in baggage?
“Can I add multiple meal/baggage options for one passenger?”
“In case of a connecting flight, when will my customer get their meal?”
What to do if the seat map is not available?
“How can I reset seats?”
“Where can I see SSR details after booking?”
“SSR options are not mentioned in the flights section. What to do?”
“Will my voucher/invoice have SSR details?”
Do I need to select the seat again while reissuing the ticket?
“How can I see different fares for one flight?”
How to use fare type filter?
“Where can I see Number of seats left?”
“What is the process for booking Extra Baggage/Meals?”
“What are the charges for flight date change?”
“How can I edit passenger details after the ticket is booked?”
“What can I do after the timings of the flight change?”
“I was trying to book a flight and it failed. What shall I do?”
“Where can I see fare rules?”
How do I access Series Fare?
“Flight fares changed while I was booking. What should I do? “
“What benefits do I get while booking from TravClan?”
How do I know if a Transit Visa is required for a Booking or not?
What do I need to keep in mind while booking for an Infant?
“How can I get a quote for Group enquiry?”
How is a group enquiry handled?
“Why do I have to pay extra charges while doing a booking?”
“Do I need to maintain a balance in my account to pay for flight bookings?”
“How can I pay money while booking a flight?”
What are the multiple payment options available?
“What is the flight hold feature and how can I access it?”
“What if I don’t want to purchase a flight after holding?”
“What will happen if I don’t pay or cancel my flight on hold?”
Is the hold feature available for all the flights?
How to use the flight hold feature?
Vouchers and invoices
“How will I get a voucher and invoice for my booking?”
How to share flight vouchers with your own markup?
“How can I know cancellation charges against a booking?”
“How can I cancel a ticket”
“How can I reissue a ticket?”
“How can I void a ticket?”
“How can I get the refund?”
“How will I know the current status of a raised request?”
“How can I send a pdf/image?”
“Why am I not able to raise a new request?”
What is SSR?
Will I get Full Refund in every booking that I cancel?
When will I get my Refund?
Will I get Full Refund if the Flight is Rescheduled?
How to Raise a Request?
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